Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

• • Full name, email address, and business name
• • IP address, browser details, and device identifiers
• • Voice call transcripts and audio data
• • Payment and billing details (via Stripe)
• • Login events and metadata (e.g., timestamps, IP, user-agent)
• • Authentication details from Google login (e.g., Google Account ID, email address, profile name)

2. How We Collect Information

• • When you register or log in (including via Google authentication)
• • When you subscribe to a plan or make a payment
• • When you use our Services, including making phone calls
• • Through cookies and analytics tools (e.g., Google Analytics)

3. How We Use Your Information

• • To provide and maintain our Services
• • To authenticate user access through third-party login providers such as Google
• • To generate and deliver transcripts and call summaries
• • To process payments and manage subscriptions
• • To improve and secure our platform
• • To comply with legal obligations

4. Sharing of Your Information

We may share your data with:

• • ElevenLabs – for real-time voice synthesis
• • Twilio – for telephony services
• • Stripe – for secure payment processing
• • Google – for authentication and analytics

These providers may store data outside the UK or EU.

5. Data Retention

• • Free-tier audio and transcripts may be deleted after a set retention period.
• • Paid-tier data may be retained for the duration of your subscription and longer for audit/logging purposes.

6. Data Security

We implement commercially reasonable measures to protect your data. However, no transmission over the internet is 100% secure. Use of the platform is at your own risk.

7. Your Rights

If applicable by law, you may have the right to:

• • Request access or deletion of your personal data
• • Object to processing or withdraw consent
• • File a complaint with a supervisory authority

To make a request, contact us at: admin@chatbot.direct

8. Cookies

We use cookies to enhance user experience and track anonymised usage via Google Analytics. You may disable cookies in your browser settings.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy. Changes will be posted on this page with an updated date.

11. Contact